Upcoming
April or May 2027, Singapore
CCAS AI Summit 2027
The Re-Balancing Act
CCAS's annual AI Summit returns in 2027. Five topics, one day, built for CX and contact centre leaders working out where AI stops and people start. Date and venue to be confirmed; registration opens January 2027.
Register Your InterestAbout the SummitPast Events
Gala Dinner · 6 November 2026
GCX Awards 2026 Gala Dinner
CCAS Global Customer Experience Excellence Awards
The 2026 Awards Gala Dinner at Marina Bay Sands brought the year's programme to a close. The full 2026 results and the Past Winners archive are on the Awards page.
View the 2026 Results
CCAS Regional CX Symposium 2026
AI Powered. Human-Led.
A full day of keynotes, deep dives and the panel debate on 5 November 2026 at Marina Bay Sands. Speakers, programme and highlights are on the Symposium page.
Visit the Symposium Page
**Registration Closed** CCAS Women in CX (CWCX): A Trusted Space for Connection and Growth
AFTERNOON TEA, NETWORKING & A FIRESIDE CHAT
**REGISTRATION CLOSED**
A new CCAS initiative for women in Singapore’s CX and contact centre industry.
Join us for an afternoon of tea and real conversation, featuring a fireside chat with two senior women leaders sharing honest stories of leading through change and building a leadership identity that’s truly your own. It’s a theme we’ll explore further in the sessions ahead.
This is the first step in a journey CCAS is building for the CX community. Cozy by design, small enough for genuine conversation, and the start of a network worth having around you.
Complimentary for CCAS Members! Limited Slots Only! Register Now!
8×8 Webinar: The Call They’ll Actually Answer
How WhatsApp Business Calling is Reshaping Contact Centers in Singapore | Complimentary Webinar for CCAS Members
Scam calls have made people wary of unknown numbers. At the same time, those same customers are calling friends and family on WhatsApp every day — and now they expect to reach businesses the same way.
Most contact centres aren't there yet. When a WhatsApp chat gets complex, the customer is asked to dial a separate number and start again from scratch. WhatsApp Business Calling closes that gap: a voice call inside the same thread, under a verified business identity, with no loss of context.
Join CCAS, 8x8 and ULAP for an hour on what this changes in practice — verified caller identity, lower cost for customers overseas, transcripts and sentiment that stay in the conversation, AI handling the simple calls before an agent picks up, and the infrastructure that makes it work at contact centre scale. Speakers from 8x8, ULAP and Meta (to be confirmed), plus a live demo.
For contact centre operators, CX leaders and operations managers.
From Firefighting to Growth
Customer Success and Technical Account Management are reshaping customer experience — from reactive, break-fix support to a proactive growth engine.Our featured speaker, Keiji Harakawa, Director of Customer Solutions & Success (APAC) at Chainalysis, brought experience leading Customer Success, technical services and premium support at Salesforce, Symantec and SecurityScorecard.The session covered shifting the organisational mindset from break-fix to long-term value creation, how TAMs and CS professionals anticipate risks before they impact the business, and concrete strategies to move from a reactive cost-centre to a proactive growth engine.