Results
GCX Awards 2026
Winners
Congratulations to every organisation and individual recognised at this year’s Awards.
A new name for a 25-year standard
For the past 25 years, the CCAS Contact Centre International Awards has been our flagship platform for recognising excellence and advancing service standards across Singapore and APAC.
Customer experience has changed faster in the last three years than in the twenty before them, driven by AI and the technologies built around it. An awards programme that does not move with the industry it measures stops being a benchmark.
So from 2026 the programme becomes the Global Customer Experience Excellence Awards. More than a change of name: stronger benchmarking, categories built around emerging CX capabilities, and international participation, so organisations are measured against leading global players rather than only their neighbours.
Singapore is recognised for innovation, service excellence, efficiency and reliability. That places us well to influence global standards, not just meet them.
What changed, and what did not
What’s new
- Three new categories : Best CX Insights & Analytics Organisation, Best Customer Journey Impact, and the Global CX Excellence Award of the Year.
- Updated submission templates built around clarity and evidence of CX innovation.
- Enhanced benchmarking through a new scoring model that shows where an organisation stands and where it can grow.
- Broader participation beyond Singapore and APAC, so submissions are compared against a wider field.
What stays the same
- Video submission for every Corporate category, specific to the submission and category, not a standard corporate video.
- Physical, virtual or hybrid judging, assigned by CCAS rather than chosen by the entrant.
- Statistical data covering a full 12 months where required (May 2025 to April 2026 for this cycle), and at least 9 months if a full year is not available.
- Submission via the online portal, with a valid and paid CCAS membership required to enter.
Entries require a valid and paid CCAS membership. Payment is received before templates are released, and entry fees are strictly non-refundable.
Where organisations and people are recognised
24 categories across Corporate and Individual classifications, awarded as 34 titles once seat-size bands are counted. Corporate categories recognise centres, programmes and organisations; Individual categories recognise the people who run them.
Corporate: Organisation & Programme
- Best In-House CX Organisation of the Year Under 20 · 20–100 · Above 100 seats
- Best In-House CX Programme of the Year
- Best Outsourced CX Organisation of the Year Under 20 · 20–100 · Above 100 seats
- Best Outsourced CX Programme of the Year
Corporate: Capability & Innovation
- Best AI Mastery in CX Award of the Year
- Best CX Delivered of the Year
- Award for the Innovative Use of Technology for CX
- Best Innovative Achievement in Sales & Revenue Programme of the Year
- Best Use of Multi-Platform Social Media CX Organisation of the Year
- Best Place to Work Site visit required
- Best CX Insights & Analytics Organisation of the Year New for 2026
- Best Customer Journey Impact of the Year New for 2026
- Global CX Excellence Award of the Year New for 2026
Mystery Shopper Programme
- Best CX Mystery Shopper Programme (All Channels) Independently assessed
Individual: Leadership
- Best CX Manager of the Year Under 20 · 20–100 · Above 100 seats
- Best CX Support Manager of the Year
- Best CX Team Leader of the Year Under 20 · 20–100 · Above 100 seats
Individual: Frontline & Specialist
- Best CX Professional of the Year Under 20 · 20–100 · Above 100 seats
- Best CX Learning and Development Professional of the Year
- Best CX Quality Assurance Professional of the Year
- Best CX IT & Infrastructure Professional of the Year
- Best CX HR Support Professional of the Year
- Best Data & Insights Professional of the Year
Individual: Long Service
- CX Champion of the Year 5 to 7 years of service
Seat-size bands are Under 20, 20 to 100, and Above 100, counted across everyone on the organisation’s payroll who supports day-to-day CX operations. Full category definitions and entry criteria are published with the Call For Entry each year. Email awards@ccas.org.sg in the meantime.
A decade of recognised excellence
Full results from 2016 to 2025, from the years before the programme became the GCX Awards. Pick a year to open its results.
2025 Results
CCAS International Contact Centre Awards Results 2025
All category winners for the year, as published at that year’s Awards Gala Dinner.
View 2025 results (PDF)
2024 Results
CCAS International Contact Centre Awards Results 2024
All category winners for the year, as published at that year’s Awards Gala Dinner.
View 2024 results (PDF)
2023 Results
CCAS International Contact Centre Awards Results 2023
All category winners for the year, as published at that year’s Awards Gala Dinner.
View 2023 results (PDF)
2022 Results
CCAS International Contact Centre Awards Results 2022
All category winners for the year, as published at that year’s Awards Gala Dinner.
View 2022 results (PDF)
2021 Results
CCAS International Contact Centre Awards Results 2021
All category winners for the year, as published at that year’s Awards Gala Dinner.
View 2021 results (PDF)
2020 Results
CCAS International Contact Centre Awards Results 2020
All category winners for the year, as published at that year’s Awards Gala Dinner.
View 2020 results (PDF)
2019 Results
CCAS International Contact Centre Awards Results 2019
All category winners for the year, as published at that year’s Awards Gala Dinner.
View 2019 results (PDF)
2018 Results
CCAS International Contact Centre Awards Results 2018
All category winners for the year, as published at that year’s Awards Gala Dinner.
View 2018 results (PDF)
2017 Results
CCAS International Contact Centre Awards Results 2017
All category winners for the year, as published at that year’s Awards Gala Dinner.
View 2017 results (PDF)
2016 Results
CCAS International Contact Centre Awards Results 2016
All category winners for the year, as published at that year’s Awards Gala Dinner.
View 2016 results (PDF)Awards enquiries
Entries, judging, sponsorship or Gala Dinner seating: the Awards Secretariat handles all of it.