AI Summit 2027
Register interest Become a sponsor
CCAS AI Summit 2027

The Re‑Balancing Act

April or May 2027, Singapore. Date and venue to be confirmed.

Two years of AI in CX. Now we look at what it gave us, what it took, and how we put it right.

Register interest Become a sponsor

Registration opens January 2027. Early Bird S$220 (excl. GST).

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The Re-Balancing Act

A short look at what's ahead at the AI Summit 2027.

The 2027 theme

The Re‑Balancing Act

In 2025 we asked whether AI could solve our members’ real problems. In 2026 we set out to make it real. Now most CX teams have AI in their operations, and the results are mixed. Some things got faster and cheaper. Some things customers valued quietly went missing.

The Re-Balancing Act is about putting things back in balance: cost against experience, automation against people, speed against trust. The question is no longer whether AI works. It is what we have gained and what we have given up, and how we set it right.

The day brings together practitioners who live with the problem and solution providers who show how to solve it. One main stage, one track, with demos at the booths.

1
main stage and one track. Nobody is pulled away to a side room.
5
topics, told by practitioners and solution providers
3
breaks at the booths, where the full demos happen
100+
attendees each year
Topics

Five topics for the day

Each topic sets AI against something CX teams deal with every day. Every talk answers the topic’s hook and at least one of its guiding questions.

1. AI on AI: Who checks your CX?

Your AI does the work. Another AI checks it. So who checks the checker?

  1. How are we using one AI to check another AI’s work, and what has it caught or missed?
  2. What does good practice look like: the same AI, a different AI, or a person checking a sample?
  3. What guidelines and guardrails do we need, so a wrong answer does not reach the customer?

2. AI vs Budget: What CX can you afford?

Your budget was cut. But not your CX. Can AI close the gap?

  1. If you could fund only one AI project next year, which one does the most for the customer?
  2. Where can AI protect the experience for less money, and where does it make it worse?
  3. Which AI spending should we stop, so the money goes where customers notice?

3. AI Autonomy: Where does AI stop in your CX?

Lights-out CX means nobody is there. Is that really where you want to end up?

  1. How much of our CX does AI run on its own today, and how far has that moved since we started?
  2. At what point do we still want a person in, and what will we never hand over to AI?
  3. As AI takes on more, what do our people do, and how do they learn?

4. AI vs Scams: Is that really you?

Scammer AI sounds legit and adapts fast. Does yours?

  1. Where has the fear of scams already changed how customers respond to us?
  2. How do we show customers it is really us, without making every step harder for them?
  3. When a scam uses our name, what do we owe the customer?

5. AI vs Privacy: How much should your CX know?

You do not give AI all your data. Why would your customer?

  1. Where does knowing the customer stop being helpful and start to feel creepy?
  2. What should we tell customers about how AI uses their data, and when?
  3. If a customer says “do not use my data”, can we still serve them well?
Topic Hook Guiding questions
Tickets

Delegate passes

Early Bird
S$220 excl. GST
From registration opening (January 2027) to 28 February 2027
Standard
S$250 excl. GST
After Early Bird closes

Registration opens: January 2027.

Register interest

Leave your details and the Secretariat will tell you when registration opens.

Your details are emailed to the Secretariat and are not stored on this website.

Sponsor

Sponsor the AI Summit 2027

Your topic, your angle.

Visionary sponsors each take one of the five topics. At most two sponsors share a topic, and their talks never overlap.

Your client on stage.

Present with up to two client speakers. CCAS covers their attendance, so your delegate passes stay yours.

Every break at your booth.

One track, so all delegates are on the floor at the same time. Demo stations are built into Visionary and Catalyst booths.

Leads after the event.

Visionary and Catalyst sponsors receive the post-event delegate list, for delegates who give consent.

Tiers

Visionary
S$18,000 excl. GST
Up to 6 sponsors

Speak on your own topic, with up to two client speakers. Largest booth, with two demo stations.

Catalyst
S$10,000 excl. GST
Up to 4 sponsors

A booth with one demo station, logo on the stage backdrop and the post-event delegate list. No speaking slot.

Community
S$4,000 excl. GST
Up to 6 sponsors

A small booth for startups, local AI firms and consultancies only. Bring your own laptop.

Next steps

  1. Register your interest. Tell us your tier and, for Visionary, your first and second choice of topic.
  2. Sign and pay. We send the sponsorship agreement. Your topic and tier are confirmed on signing.
  3. Get set up. You receive the booth details, the speaker briefing date and the key deadlines.
Contact us to sponsor

Sponsor enquiry

Tell us your tier and, for Visionary, your first and second choice of topic.

Your details are emailed to the Secretariat and are not stored on this website.

Past editions

Past editions and supporters

AI Summit 2025, Make It Real.

The first CCAS AI Summit. Just over 100 delegates. Sponsors each took on one real problem from CCAS members and showed how to solve it.

AI Summit 2026, Make It Real: Agentic CX Frontier.

Thursday 14 May 2026, PARKROYAL on Beach Road. Five talks and a panel on the “Agent Boss” era.

Organisations that have supported CCAS events include

  • Accenture
  • Activeo
  • Avaya
  • Cisco
  • COPC
  • Dimension Data
  • e2i
  • Genesys
  • Innovax Systems
  • Insight
  • Marina Bay Sands
  • Microsoft
  • NICE
  • NTT DATA
  • Pindrop
  • Poly
  • Sabio
  • Salesforce
  • ServiceNow
  • Toku
  • Twilio
  • Uniphore
  • Verint
  • WIZ.AI
  • Zendesk
  • Zoom
About CCAS

Singapore’s industry body for CX

25+
years serving Singapore’s CX community, since 1998
150+
members since 1998

Not-for-profit and neutral.

An association, not a vendor event. Delegates come to learn from peers.

The people who buy CX.

CX leaders from government, banks, insurers and service providers.

A year-round community.

Events, awards and roundtables keep you in front of members all year.

The CCAS year

  1. 1Global CX Excellence Awards nominations and judging, January to July
  2. 2CCAS AI Summit, April or May
  3. 3CCAS Regional CX Symposium, November
  4. 4Global CX Excellence Awards Gala Dinner, November

Contact

Andrew Leo, Executive Directorandrew.leo@ccas.org.sg Secretariatsecretariat@ccas.org.sg Phone+65 6266 8228 Websiteccas.org.sg