Sponsors & Partners 2024
Diamond Expo Champion Sponsor
Transform the service experience with a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every channel and works with existing CRMs. Provide effortless self-service experiences powered by generative AI, supercharge agent
productivity with built-in Copilot capabilities, and drive efficient contact center operations. With Dynamics 365 Contact Center, organizations can deliver frictionless experiences across channels, reduce call volume and hold times with context-aware, personalized chatbots and voicebots, and empower agents to deliver excellent service where a human touch is required. With a single view of truth across disparate data and support channels, contact center leaders will gain powerful insights that help improve efficiency and reduce unnecessary costs.
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Platinum Expo Champion Sponsor
The Accenture AWS Business Group (AABG) is a strategic partnership between Accenture and Amazon Web Services (AWS) aimed at accelerating cloud adoption and transformation for enterprises. Combining Accenture’s industry expertise with AWS’s leading cloud technologies, AABG delivers innovative, scalable, and secure cloud solutions, helping businesses achieve greater agility, efficiency, and growth.Something Here
Contact Centre Awards Conferencing Sponsor
Gold Expo Champion Sponsor
Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, customer experience solutions like contact center and purpose-built collaboration devices. At Webex, we start with people and their experiences first. This focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and Machine Learning, to remove the barriers of geography, language, personality, and familiarity with technology. Our solutions are underpinned with security and privacy by design. We work with the world’s leading business and productivity apps – delivered through a single application and interface. Learn more at webex.com.
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Gold Expo Champion Sponsor
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud‑based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow™.
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Silver Awards Technology Sponsor
Innovax Systems, established in 1988 and heardquartered in Singapore, is a leading provider of integrated contact centre solutions and web-based applications. As a corporate sponsor of the Contact Cntre Association of Singapore (CCAS), Innovax Systems actively supports the growth of the Contact Centre Industry. With a strong presence across Asia, Innovax Systems offers the award-winning OpsCentral suite, designed to optimize customer engagement and streamline operations. OpsCentral features advanced technologies such as Conversational AI, AI analytics, Generative AI, knowledge management, and computer telephony integration (CTI). Additionally, Innovax Systems provides omni-channel management, ticketing, CRM, and backend enterprise system integration, catering to diverse clients including government departments and Fortune 500 companies in the Asia Pacific region. Committed to exceptional customer service and innovation, Innovax Systems delivers tailored solutions to meet unique client needs. Partner with Innovax Systems to elevate your contact centre operations and enhance customer experience. Contact Innovax Systems today to learn more.
CCAS Knowledge Partner
COPC Inc. provides strategic guidance, program development, and implementation services to leading global brands, enhancing operations that support the customer experience. By addressing the root causes of customer issues and managing complex customer journeys, COPC Inc. helps companies boost sales, improve customer satisfaction, and build brand loyalty. Their expertise spans customer experience operations, call centers, quality management, vendor management, procurement, and strategic sourcing.