About Us

Welcome to the Contact Centre Association of Singapore (CCAS), your one-stop destination for all things related to contact centers and customer service excellence in Singapore.

CCAS, a not for profit organisation that has for the past 25 years been adding value to Contact Centres in Singapore and across the region by focusing on technologies, operational excellence approaches, UX and CX.

At CCAS, we believe that excellent customer service is at the core of every successful business. Our association is committed to fostering a community of contact center professionals who are passionate about delivering exceptional customer experiences. We achieve this through education, networking, knowledge sharing, and collaboration.

Our Mission and Vision

Our mission is to develop the awareness and professionalism of the Contact Centre industry in Singapore through Networking, Education and Research.

Our Vision is To deliver value and reach of enterprise-wide CX in the Contact Centre industry through Thought Leadership, Education and Research.

What CCAS Offers

Since our founding in 1998, CCAS has been organising industry seminars, round-tables, panel discussions, leading-edge showcases, social events, networking opportunities and its annual CCAS International Contact Centre Awards and Regional Contact Centre Symposium.

Networking Opportunities

Join our vibrant community of professionals from the contact center industry. We host regular events, webinars, and conferences where you can connect with like-minded individuals, share experiences, and learn from one another.

Industry Insights

Stay up-to-date with the latest trends, technologies, and best practices in the contact center industry. Our blog, newsletters, and whitepapers provide valuable insights that can help you excel in your customer service role.

Training and Workshops

Enhance your skills and knowledge through our training programs and workshops with our training partners. Whether you’re new to the industry or a seasoned professional, our educational resources will help you stay competitive and informed.

Industry Advocacy

We advocate for the contact center industry at local and national levels. CCAS is a voice for the industry’s interests, addressing regulatory issues and promoting the value of contact centers in the Singaporean economy.

Memberships

Becoming a member of CCAS gives you access to a wealth of resources, knowledge, and networking opportunities. We offer various membership tiers to suit your needs, whether you’re an individual professional, a contact center team, or an organization. Join us in our mission to raise the standards of customer service in Singapore. You can check out our membership offerings here!

Contact Us

If you have any questions on being a member, or need more information about our organisation, please do not hesitate to reach out to us. You can either give us a call at +65 6266 8228, drop us an email at secretariat@ccas.org.sg or submit an online enquiry.

Thank you for visiting CCAS. We look forward to supporting your journey towards delivering outstanding customer service and building a brighter future for the industry in Singapore.