Talk Time Archive

Talk Time Archive

The Talk Time Newsletter is a monthly multimedia publication made of original contributions from CCAS members. It can be accessed publicly.

Our aims are to:

  • increase public awareness of the Contact Centre industry 
  • provide a forum of thought leadership and experience sharing 
  • allow our members to promote what they do and who they are 

If you are interested in contributing to Talk Time, download the Contributor Kit to read more about it! 

Click on the subscribe button to get industry updates and monthly newsletter. 


January & February 2018 Edition 


 November & December 2017 Edition 

September & October 2017 Edition 


August 2017 Edition 

July 2017 Edition 



June 2017 Edition 


May 2017 Edition 


April 2017 Edition

March 2017 Edition


February 2017 Edition

January 2017 Edition