7 - 8 October 2020

with an extended session on 9 October

Digital Platform


Today’s complex and interconnected business environment requires a different approach to sustain organizational success. Being able to thrive in today’s competitive environment is a challenging task and with almost every industry rapidly evolving fuelled by the technological advances, businesses need to find ways to keep up in times of growing customer sophistication.


How do we remain sustainable, efficient and agile as we face the challenge of constant business and operational disruptions? As organizations face the growing imperative to redesign themselves by adapting to change quickly and embrace the dynamic needs of an increasingly diverse and complex workforce, we are shifting toward structures built for agility that have primary goals tied to business outcomes, performance and productivity.


The impact of Augmented Intelligence, Brand Influence, Customer Journey Innovation and Data Insights have re-shaped and elevated the Contact Centre industry. Additionally, CX Transformation, Analytics & Insights and Business Continuity Process will continue to elevate into greater importance within the business strategies. Having establish the baseline last year, Agile: Now 2.x is back to dive deep into the transformation journey, making it actionable and explore ways to address the customer’s needs today and beyond. 


Gathering thought leaders and practitioners from across Asia and beyond, join us via the digital platform at the 16th Regional Contact Centre Symposium on 7 & 8 October with an extended session on 9th October as we cover leading edge technologies and operational best practices to keep abreast and practical strategies in driving successful transformation.












For more information please email us at secretariat@ccas.org.sg or call us at +65 6(CONTACT) +65 6266 8228