EXCO Member 

Lead Quality and Training, Regional OperationsShopee
Deeply rooted to the Learning and Development, Quality Management, Contact Center Management and Customer Service Research (Mystery Shopper/CSAT/NPS) for over 20 years.
My passion for the Contact Centre Industry can be traced back to my early days of donning a headset.
Currently, responsible for Quality and Training working with countries such as Taiwan, China, Brazil, Philippines, Malaysia, Indonesia, Vietnam, Thailand & Singapore.