Constitution of Contact Centre Association of Singapore

1.1 This Society shall be known as the "Contact Centre Association of Singapore", hereinafter referred to as the "Society".
2.1 Its place of business shall be at “3 Church Street, Level 25 Samsung Hub, Singapore 049483" or such other address as may subsequently be decided upon by the Committee and approved by the Registrar of Societies. The Society shall carry out its activities only in places and premises which have the prior written approval from the relevant authorities, where necessary.


3.1Its objects are:

a)To professionalize the contact centre industry in Singapore through Networking, Education, Certification and Research.
b)To make Singapore the key hub for the contact centre industry in the Asia Pacific region.
c)To raise awareness of the contact centre industry, establish and develop self- regulatory standards.
3.2 In furtherance of the above objects, the Society may also represent the Government or professional bodies of similar interests to pursue, promote events, activities or standards and guidelines suitable for the contact centre or service related industries.
4.1 Membership is opened for Corporate, Associate, Individual and Additional Corporate Representative described as follows and such other types of members as may be established from time to time.
Type A: Corporate Member includes Any person, firm or company which is a registered business in Singapore; and a bona fide user, creator, supplier, servicer or producer of any form of contact centre or telephony-based customer servicing in the promotion of its business shall be eligible to apply for Corporate membership. Each Corporate member is entitled up to two named representatives. Each representative shall have one voting right and are eligible to stand for election. Only one representative per Corporate Member may stand for election for any one given term.
Type B: Associate Member includes any person, firm or company which would otherwise be eligible to apply for corporate membership save that it is not a registered business or company in Singapore, shall be eligible to apply for Associate membership. Associate members shall not have the right to vote and are not eligible to stand for election.
Type C: Individual Member includes Any individual who is a bona fide user, creator, supplier, servicer or producer of any form of call centre or telephony-based customer servicing in the promotion of its business but chooses not to be an applicant under the patronage of his/her company of employment shall be eligible to apply for Individual membership. Individual members shall not have the right to vote but are eligible to stand for election.
Type D: Corporate Members shall be eligible to apply for additional Corporate Membership for its employees. Additional Corporate Members shall not have voting rights nor the right to stand for election.  Furthermore, each Corporate Member will be allowed to have a maximum of five additional Corporate Members. The privileges and validity of membership will depend on the annual subscription terms described under "Entrance fees, subscriptions and other dues" section.
Type E:  Agent Membership includes all Customer Service Agents employed by the Corporate Member.  Agent Members shall not have voting rights and are not eligible to stand for election
Persons who are below 18 years of age shall not be accepted as members without the written consent of their parent or guardian.*
4.2Only members who are above 21 years of age shall have the right to vote and to hold office in the Society.
5.1A person wishing to join the Society should submit his particulars to the Secretary on a prescribed form.
5.2The Committee will decide on the application for membership during the committee meeting.
5.3A copy of the Constitution shall be furnished to every approved member.
6.1An entrance fee of S$280.00 for Corporate/Associate  Member  and S$80.00 for  Individual  Member is payable within two weeks of election to membership, in default of which membership may be cancelled by order of the Committee. There is no Entrance fee for additional Corporate Membership and Agent Membership
6.2The annual subscription shall be determined by the Committee from time to time, and notice must be given to all members to inform them of the changes. 
6.3 Annual subscriptions are payable in advance within the first month of the year. If a member falls into arrears with his subscription or other dues, he shall be informed immediately by the Treasurer. If he fails to settle his arrears within four (4) weeks of their becoming due, the Chairman may order that his name be posted on the Society's notice board and that he be denied the privileges of membership until he settles his account. If he falls into arrears for more than three (3) months, he will automatically cease to be a member. 
7.1The supreme authority of the Society is vested in a General Meeting of the members presided over by the Chairman.
7.2A General Meeting shall be held in once every two years in April.
7.3At other times, an Extraordinary General Meeting must be called by the Chairman on the request in writing of not less than 25% of the total voting membership or 30 voting members whichever is lesser, and may be called at anytime by order of the Committee. The notice in writing shall be given to the Secretary setting forth the business that is to be transacted.  The Extraordinary General Meeting shall be convened within two (2) months from receiving this request to convene the Extraordinary General Meeting.
7.4If the Committee does not within two (2) months after the date of the receipt of the written request proceed to convene an Extraordinary General Meeting, the members who requested for the Extraordinary General Meeting shall convene the Extraordinary General Meeting by giving two (2) weeks' notice to voting members setting forth the business to be transacted and simultaneously posting the agenda on the Society's notice board.
7.5At least two (2) weeks' notice shall be given of an Annual General Meeting and at least two (2) weeks' notice of an Extraordinary General Meeting.   Notice of meeting stating the date, time and place of meeting shall be sent by the Secretary to all voting members. The particulars of the agenda shall be posted on the Society's notice board four (4) days in advance of the meeting.
7.6Voting by proxy is allowed at all General Meetings.
7.7The following points will be considered at the Annual General Meeting:
a)The previous financial year's accounts and annual report of the Committee.
b)Where applicable, the election of office-bearers and Honorary Auditors for the following term.
Any member who wishes to place an item on the agenda of a General Meeting may do so provided he gives notice to the Secretary one (1) week before the meeting is due to be held.
7.8At least 25% of the total voting membership of the Association, either in person or by proxy at a General Meeting shall form a quorum.  Proxies shall be constituted as part of the quorum.
7.9In the event of there being no quorum at the commencement of a General Meeting, the meeting shall be adjourned for half an hour and should the number then present be insufficient to form a quorum, those present shall be considered a quorum, but they shall have no power to amend any of the existing Constitution.
8.1The administration of the Society shall be entrusted to a Committee consisting of the following to be elected at alternate General Meeting:
A Chairman
A Vice-Chairman
A Secretary
A Treasurer
8 Committee Members
8.2Names for the above offices shall be proposed and seconded at the General Meeting and election will follow on a simple majority vote of the members.   All office-bearers, may be re-elected to the same or related post for a consecutive term of office. The term of office of the Committee is two years.
8.3Election will be either by show of hands or, subject to the agreement of the majority of the voting members present, by a secret ballot.  In the event of a tie, a re-vote shall be taken and if it still results in a tie, a lot shall be drawn to determine who shall be the successful candidate unless the contesting candidate(s) withdrew in favour of one of themselves.*
8.4A Committee Meeting shall be held at least once every Two (2) months after giving seven (7) days' notice to Committee Members. The Chairman may call a Committee Meeting at any time by giving five (5) days' notice. At least half (1/2) of the Committee Members must be present for its proceedings to be valid.
8.5Any member of the Committee absenting himself from three (3) meetings consecutively without satisfactory explanations shall be deemed to have withdrawn from the Committee and a successor may be co-opted by the Committee to serve until the next General Meeting.   Any changes in the Committee shall be notified to the Registrar of Societies within two (2) weeks of the change.
8.6The duty of the Committee is to organise and supervise the daily activities of the Society. The Committee may not act contrary to the expressed wishes of the General Meeting without prior reference to it and shall always remain subordinate to the General Meetings.
8.7The Committee has power to authorise any expenditure from the Society's funds for the Society's purposes.
8.8 The Committee may replace any vacant position within the Committee in the event that the office-bearer resigns from the Committee, terminates his membership or dies. Names for the vacant position shall be proposed and seconded at the Committee. The newly co-opted successor will be elected by a simple majority of votes of the existing Committee members. The successor may serve until the next Annual General Meeting. Any changes in the Committee shall be notified to the Registrar of Societies within two (2) weeks of the change.  
9.1The Chairman shall chair all General and Committee meetings. He shall also represent the Society in its dealings with outside persons.
9.2The Vice-Chairman shall assist the Chairman and deputise for him in his absence.
9.3The Secretary shall keep all records, except financial, of the Society and shall be responsible for their correctness.   He will keep minutes of all General and Committee meetings. He shall maintain an up-to-date Register of Members at all times.
9.4The Treasurer shall keep all funds and collect and disburse all moneys on behalf of the Society and shall keep an account of all monetary transactions and shall be responsible for their correctness. He is authorised to expend up to $2000.00 per month for petty expenses on behalf of the Society.  He will not keep more than $500.00 in the form of cash and money in excess of this will be deposited in a bank to be named by the Committee. Cheques, etc. for withdrawals from the bank will be signed by the following Committee members:
a)For issuance of any payment of an amount less than S$2000, any two signatories  are required  (Either the Chairman, Vice-Chairman,  the Treasurer or the Secretary)
b)For issuance of any payment of an amount equal to or more than S$2000, signatories of the Treasurer and/either the Chairman, Vice-Chairman or the Secretary are required.
9.5Ordinary Committee Members shall assist in the general administration of the Society and perform duties assigned by the Committee from time to time.
10.1A firm of Certified Public Accountants shall be appointed as Auditors at each General Meeting for a term of two years and shall be eligible for reappointment.*
a)Will be required to audit each year's accounts and present a report upon them to the General Meeting.
b)May be required by the Chairman to audit the Society's accounts for any period within their tenure of office at any date and make a report to the Committee.
10.3The financial year shall be from 1st January to 31st December.
11.1If the Society at any time acquires any immovable property, such property shall be vested in trustees subject to a declaration of trust.
11.2The trustees of the Society shall:
a)Not be more than four (4) and not less than two (2) in number.
b)Be elected by a General Meeting of members.
c)Not affect any sale or mortgage of property without the prior approval of the General Meeting of members.
11.3The office of the trustee shall be vacated:
a)If the trustee dies or becomes a lunatic or of unsound mind.
b)If he is absent from the Republic of Singapore for a period of more than one (1) year.
c)If he is guilty of misconduct of such a kind as to render it undesirable that he continues as a trustee.
d)If he submits notice of resignation from his trusteeship.
11.4Notice of any proposal to remove a trustee from his trusteeship or to appoint a new trustee to fill a vacancy must be given by posting it on the notice board in the Society's premises at least two (2) weeks before the General Meeting at which the proposal is to be discussed. The result of such General Meeting shall then be notified to the Registrar of Societies.
11.5The address of each immovable property, name of each trustee and any subsequent change must be notified to the Registrar of Societies.
12.1 Visitors and guests may be admitted into the premises of the Society but they shall not be admitted into the privileges of the Society. All visitors and guests shall abide by the Society's rules and regulations.
13.1Gambling of any kind, excluding the promotion or conduct of a private lottery which has been permitted under the Private Lotteries Act Cap 250, is forbidden on the Society's premises. The introduction of materials for gambling or drug taking and of bad characters into the premises is prohibited.
13.2The funds of the Society shall not be used to pay the fines of members who have been convicted in court of law.
13.3The Society shall not engage in any trade union activity as defined in any written law relating to trade unions for the time being in force in Singapore.
13.4The Society shall not attempt to restrict or interfere with trade or make directly or indirectly any recommendation to, any arrangement with its members which has the purpose or is likely to have the effect of fixing or controlling the price or any discount, allowance or rebate relating to any goods or service which adversely affect consumer interests.
13.5The Society shall not indulge in any political activity or allow its funds and/or premises to be used for political purposes.
13.6The Society shall not hold any lottery, whether confined to its members or not, in the name of the Society or its office-bearers, Committee or members unless with the prior approval of the relevant authorities.
13.7The Society shall not raise funds from the public for whatever purposes without the prior approval in writing of the Head, Licensing Division, Singapore Police Force and other relevant authorities.
14.1 No alteration or addition/deletion to this Constitution shall be made except at a General Meeting and with the consent of not less than two-thirds (2/3) of the total voting membership of the Society, either in person or by proxy, at a General Meeting convened for the purpose and they shall not come into force without the prior sanction of the Registrar of Societies.
15.1 In the event of any question or matter pertaining to day-to-day administration which is not expressly provided for in this Constitution, the Committee shall have power to use their own discretion. The decision of the Committee shall be final unless it is reversed at a General Meeting of members.
16.1 In the event of any dispute arising amongst members, they shall attempt to resolve the matter at an Extraordinary General Meeting in accordance with this Constitution. Should the members fail to resolve the matter, they may bring the matter to a court of law for settlement.
17.1The Society shall not be dissolved, except with the consent of not less than two-thirds (2/3) of the total voting membership of the Society, either in person or by proxy, at a General Meeting convened for the purpose.
17.2In the event of the Society being dissolved as provided above, all debts and liabilities legally incurred on behalf of the Society shall be fully discharged, and the remaining funds will be disposed of in such manner as the General Meeting of members may determine or donated to an approved charity or charities in Singapore.
17.3A Certificate of Dissolution shall be given within seven (7) days of the dissolution to the Registrar of Societies.