Lee Fee Goo

EXCO Member

Senior Manager - Fulfilment, Seraya Energy Pte Ltd 

Fee is Senior Fulfilment Manager at Seraya Energy Pte Ltd, a retail arm YTL PowerSeraya Pte. Limited that provides customised financial package in utility industry. She partners with the sales and account servicing team to deliver profitable growth, manage business performance and enabling operational excellence and elevate customer experience.
 
Her portfolio includes billing and settlement, credit collection, customer service and operation. Holding a strong track record of operational excellence, innovative problem solving, and talent development, she has clinched a few rounds of recognition as Best Contact Centre Manager and Best Contact Centre in Singapore and Malaysia in 2005 to 2014.
 
Prior to joining Seraya in 2008, she was the Project Manager with an outsourced service provider managing outbound telemarketing campaign in financial institution industry.  
She holds a bachelor's degree in business information system from the University of Central Queensland, Australia.