Francis Loh

EXCO Member

Head of Digital Channels Management, Australia & New Zealand Banking Group 

With more than 10 years of working experience in banking, Francis has been involved in developing award winning contact centres both in Singapore and overseas. In his role as Head of Digital Channels Management, he oversees digital and mobile channel, ATM, websites, contact centres as well as other modes of non-face-to-face channel in ANZ Singapore. Francis has advocated the transformation of contact centres in the wake of the digital and communication revolution.