[Members Exclusive] Breakfast Seminar: Social Media and Contact Centres

From 26 July , 2019 Friday 9:00 am until 26 July , 2019 Friday 12:00 pm Save to calendar

At Holiday Inn Atrium

Posted by ccas

Categories: Breakfast Seminar

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Join us for a complimentary breakfast seminar sponsored by Innovax Systems where a panel of industry leaders will share their views and insights on various ways that can further improve on how you interact with your customers!

Agenda

 8:30am - 9:00am

Registration

 9:00am - 9:05am

Opening Remarks by CCAS

 9:05am - 10:05am 

Technology Trends in Today's Contact Centres     

By Alex Koh - CTO, Innovax Systems

 10:05am - 10:35am

Tea Break & Networking

 10:35am - 11:15am 

Messaging for Contact Centres

By Fam Mercado - Head, Sales & Marketing, Innovax Systems

 11:15am - 12:00pm

Engaging and Retaining Customers in the Tech and Startup Ecosystem

By Thaddeus Koh - Co-Founder and also the company's Chief Revenue Officer, e27

 12:00pm

Closing Remarks

 
Speakers' Profile
 
Alex Koh
CTO, Innovax Systems

In a career that has spanned 20 years in the developing of creative solutions for the customer experience industry, Alex has had a deep insight to the technological and innovative trends to help customers bring better, faster and yet, simpler solutions.


Fam Mercado
Head, Sales & Marketing, Innovax Systems

With a vast experience in account management & customer service, Fam understands the significance of constant strategic improvement on customer care operational requirements, processes and adopting technological innovations designed to satisfies excellent service outcomes for customers in either a B2B or B2C environment.


Thaddeus Koh
Co-Founder and also the company's Chief Revenue Officer, e27

Thaddeus is the Co-Founder of E27 and also the company's Chief Revenue Officer. He is also an NUS Overseas Colleges Silicon Valley alumni where he worked at the startup, Cataphora, and received his minor in Technopreneurship at the Stanford Centre for Professional Development.
 
 
 
Note:
This is a complimentary seminar for CCAS Members who are End Users and Practitioners only. 

Non-Members can register as a member to join for this complimentary seminar. For more information or enquiries on the registration, please contact our secretariat at 65-6CONTACT (65-62668228) or email CCAS.

 

2019-07-26 09:00:00
2019-07-26 12:00:00