14th Regional Contact Centre Symposium 2018

From 26 September , 2018 Wednesday 9:00 am until 27 September , 2018 Thursday 5:00 pm Save to calendar

At Grand Copthorne Waterfront Hotel, Singapore 392 Havelock Rd, Singapore 169663

Posted by ccas

Categories: Regional Symposium


Customer Evolution 2.x

26 - 27 September 2018

Grand Copthorne Waterfront Hotel


  Focusing on how to make customers the forefront of businesses last year, together, we explored tools to evolve with them.  Having established the baseline, Customer Evolution 2.x is back to further understand what Customers expect as the new norm and how operational optimisation coupled with leading technology enables us to leverage upon it to reach the next milestone of service excellence.

How do businesses design a compelling customer journey? 

Looking into the future, customer services are evolving to become more virtual, from click to delivery and beyond. As technology steps in as a double-edged sword to the industry, it offers the most agile and responsive customer service it has ever been but also poses a threat for human labour as the demand falls.

Businesses need to discover new ways to cater to a constantly changing audience. While they continue to progress, so will customers demand. The rules of the game aren’t changing — they are evolving. It is relatively important for companies to take a step back and evaluate their position as customer expectations are increasing. With the launch of various customer service tools and booming technology, how does the industry keep up with the transformation?

Spanning across 2 days, the 14th CCAS Regional Contact Centre Symposium will continue being a platform for sharing best practices, strategies, tools and regional trends to tackle the evolving customers. By tapping on the knowledge of industry experts locally and regionally, the Symposium aims to enlighten digital transformation, technological trends, innovative techniques and resources to match and exceed customers’ expectations.

For enquiries, please email secretariat@ccas.org.sg or call at +65 6266 8228.



Symposium Information

Date: 26 & 27 September 2018, Wed & Thurs
Time: 09:00-17:00 (Registration starts at 8:00am)
Venue: Grand Copthorne Waterfront Hotel,
Singapore Level 2, Riverfront Ballroom
392 Havelock Road Singapore 169663

Delegate Fees

Early Bird: S$480.00 per delegate (Early Bird Rate until 31 July 2018)
Regular CCAS Member: S$580.00 per delegate
Non-CCAS Member: S$980.00 per delegate 

Prices stated above is in Singapore Dollars and is inclusive of 2-Day pass for the 13th CCAS Contact Centre Regional Symposium, lunch and tea/coffee breaks only.
All payments must be completed by 31 July 2018 to enjoy the Early Bird discounts.

CCAS Cancellation Policy

Disclaimer: Media captured during this event may be used for publication in our industry newsletter (Talk Time) as well as our Social Media platforms such as Facebook, LinkedIn, Twitter and/or YouTube, and/or the association website.
All confirmed registrations are not entitled to refunds or reversal in the event of any cancellations received (100% cancellation fee will be imposed). Kindly email secretariat@ccas.org.sg if you wish to send a replacement delegate on your behalf should you be unable to make it for the event. 

For more information or enquiries on the registration, please contact our secretariat at +65 6CONTACT (+65 6266 8228) or secretariat@ccas.org.sg

Register your interest here.
2018-09-26 09:00:00
2018-09-27 17:00:00