Awards Video Contest 2017

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 Official Rules

Rules for the 2017 CCAS International Contact Centre Awards “The most successful story in our Contact Centre is…” Video Contest

ORGANISER: Contact Centre Association of Singapore (CCAS)

ELIGIBILITY: “The most successful story in our Contact Centre” Video Contest is open to companies that:

•Operate a Contact Centre; and

•Are willing and lawfully able to share an original video online through the Contest Portal hosted on CCAS Facebook Page (Entry Site) and/or Website, and potentially broadcast on the internet and otherwise publicized; and

•Are willing to comply in full with these Official Rules and all other terms and conditions of the Contest; and

•Are not excluded from eligibility by these Official Rules and/or the other terms and conditions of the Contest; and

•Understand entry will be publicly available on the Internet and elsewhere both during and after the Contest Period, and is willing to have it be so available.

ORGANISER’S DISCRETION: Any reference in these Official Rules or as part of the Contest to Organiser’s "discretion" and/or any exercise of discretion by Organiser shall mean in Organiser’s "sole and unfettered discretion."

HOW TO ENTER: Create a video according to the theme in not more than 3 minutes, submit by uploading the video to CCAS website. Video should have a storyline about making a difference for others, building teamwork with your colleagues, or show case a contact centre professional in your company.  The Contest will begin on 11 August 2017 and will end on 13 September 2017 at 6:00 p.m. (GMT +8) ("Submission Period"). During the Submission Period, Entrants may visit the Website ( to enter the contest. Maximum 2 entries per company.

To enter, you must:

a. provide a valid contact for the Entrant and a valid email address for at least one member of the Entrant for contact and notice purposes hereinafter; 

b. provide a hyperlink to an original video that does not exceed 3 minutes in length and that demonstrates the awareness about Contact Centre and the people in this industry in accordance to the theme

By entering and participating, entrant agrees to hold harmless, defend and indemnify Facebook from and against any and all claims, demands, liability, damages or causes of action (however named or described), losses, costs or expenses, with respect to or arising out of or related to 

(i) entrant’s participation in the Contest, or 

(ii) entrant’s participation in any Prize related activities, acceptance of a Prize and/or use or misuse of a Prize (including, without limitation, any property loss, damage, personal injury or death caused to any person(s).

This contest is in no way sponsored, endorsed or administered by, or associated with Facebook.

Each Entry (whether complete or incomplete, singular or duplicate) is and shall at all times remain the Entrant’s property as of the time submitted. Entrant’s will grant the Organiser non-exclusive rights to use the submitted property to promote and administer “The most successful story in our Contact Centre” Video Contest.

ENTRY REQUIREMENTS/CLEARANCES: All of the below requirements and criteria are collectively referred to herein as the "Requirements & Clearances."

Automatic Disqualification: In the event an Entry does not effectively meet the Requirements & Clearances, the Organizer will disqualify and discard the Entry either immediately or at any time during the Contest. The Organizer reserves the right to remove any Entry that does not meet these Official Rules and the Requirements & Clearances.

Publicity Release: By entering the Contest, the Entrant (and each member of such Entrant) consents to the use of all information in the Entry, including, without limitation, each member's name, likeness, city of headquarters and other information, for any and all publicity or promotional purposes as Organiser may select in its discretion.

No Infringement: The content of the Entry must not infringe any person's or entity's rights (including, without limitation, intellectual property rights) in any way, including without limitation, any copyrights, trademarks, logos, company names, labels, symbols, store or building facades, music, photographs, works of art, or images that have been created, distributed, aired or published in any media.

Obtain Third-Party Releases: If the Entry contains any material or elements that are not owned by Entrant and/or are subject to any rights of any third parties, Entrant is responsible for obtaining any and all releases and consents in writing necessary to permit the use and exhibition of the Entry by Sponsor in the manner set forth in these Official Rules, including, without limitation, name and likeness releases for any person who appears in or is identifiable in the Entry, prior to submission of the Entry.

No Illegal, Offensive or Inappropriate Content: The Entry must not include any content which, in the discretion of Organiser, constitutes or contains 

(i) any words, images or statements that are or could be considered offensive to individuals on the basis of age, race, ethnicity, national origin, religion, sexual orientation, disability status, veteran status or any other class or characteristic protected from discrimination by the laws of the Republic of Singapore, or that promote bigotry, racism, hatred, harm or discrimination against any such individuals; 

(ii) any threats (real or perceived) to any person, place, business, group or entity; 

(iii) any materials that depict illegal acts or that are sexually explicit, libellous, obscene, violent, hateful, slanderous or defamatory; 

(iv) any other inappropriate content that includes, but is not limited to, any display of smoking, alcohol, illegal drugs, firearms, harming of animals, nudity, or provocative/suggestive outfits or poses; or 

(v) any content not in keeping with Organiser’s reputation and image.


(i) People’s Choice Award

(ii) Most Creative

(iii) Best Story and Message

(iv) Best Videography

SELECTING THE WINNER: The winner will be chosen using the following scoring methodology. All Entries will be scored using a 100 point scale.  Popular vote will get a 40% weightage (see “Public Voting to Select Winner”) and the judges’ vote will have a 60% weightage (see “Judging to Select Winner” for more details).

Public Voting to Select Winner: Entries will be posted at CCAS Facebook Page for public voting. Organiser in its discretion reserves the right at any time not to post, or to remove, any Entry that fails to comply with these Official Rules. Visitors to the Entry Site will be given the opportunity to vote on eligible Entries through 22 September 2017 at 11:59 PM (GMT +8). Anyone may vote, and an Entrant may vote for his/her own Entry; provided, however, that (a) voters must either register and create an account or log in with Facebook to vote, (b) electronic or automatically generated voting is not allowed, and (c) only one vote per person (meaning one vote per Facebook account), per entry allowed. Multiple votes cast for the same entry by the same person will be determined and disallowed in Organiser’s sole discretion. Organiser encourages voters to judge entries based on the criteria for winning set forth in these Official Rules.

The Entry with the highest number of online votes at the end of the last day of the Voting Period, 22 September 2017 at 11:59 PM (GMT +8), will be used as the top-line basis for the 100 point Popular Vote scale. Judging to Select Winner: Representatives chosen by Organiser (the "Judges") will rate Entries based on a 100 point scale. The decisions of the Judges are final and binding on all matters relating to the selection of the winner. Entries will be judged on the following criteria in the Judges' sole and unfettered discretion:

• Originality and Creativity of video (0-25 points);

• Message Content – connection between Contact Centre and the message in the video (0-25 points);

• Memorable and Relevance (0-25 points);

• Overall Quality of Production (0-25 points).


The Entry with the highest scores from the combined popular vote and judges vote total will be deemed the Winner. 

The Winner will be announced during the 2017 CCAS International Contact Centre Awards Gala Dinner, 6 October 2017 at Grand Copthorne Waterfront Hotel, Singapore. 

PRIZES AND APPROXIMATE RETAIL VALUES ("FAIR MARKET VALUE"): FOUR (4) CATEGORIES OF WINNERS will be chosen. The winners of each category will be presented with S$1,000.00 cheque. 

VERIFICATION OF WINNER AND DELIVERY OF PRIZES: Winner will be notified by 6 October 2017 in accordance with the contact information provided in their respective Entries. 

RELEASES: By entering the Contest, each member of each Entrant releases and holds harmless Organiser, and any participating prize providers, as well as any of their respective parent companies, subsidiaries, affiliates, directors, officers, employees and agencies (collectively, the "Promotion Entities"), against any and all claims, demands and liabilities arising out of or relating to the Contest, Entrant's (and each individual member of Entrant's) participation in the Contest and/or any Contest-related activity, including, without limitation, from winner's use or misuse of a prize or any portion thereof. Entrant assumes all liability for any injury or damage caused, or claimed to be caused, by participation in this Contest and/or use/redemption of any prize.

INTERNET: Entrant agrees to be bound by these Official Rules. Organiser is not responsible for any typographical or other error in the submission, the Entry, the printing of the offer, administration of the Contest or the announcement of the prizes. Organiser is not responsible for any electronic transmission errors resulting in omission, interruption, deletion, defect, delay in operations or transmission, theft or destruction or unauthorized access to or alterations of entry materials, or for technical, network, telephone equipment, electronic, computer, hardware or software malfunctions or limitations of any kind, or inaccurate transmissions of or failure to receive Entry information by Organiser on account of technical problems or traffic congestion on the Internet or at any website or any combination thereof. If for any reason the Contest is not capable of running as planned, including infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other similar causes or causes beyond the control of Organiser which corrupt or affect the administration, security, fairness, integrity or proper conduct of this Contest, then, subject to any governmental approval which may be required, Organiser shall have the right to modify, suspend or terminate the Contest. If technical malfunctions or suspect voting irregularities corrupt the voting process, Sponsor reserves the right, in its sole discretion, to award prizes based solely on the non-suspect votes. In the event of termination, a notice will be posted on and all eligible Entries received prior to termination will be judged per these Official Rules. Any use of robotic, automatic, programmed or similar methods of participation/voting will void all such submissions/votes by such methods.

GOVERNING LAW: The Contest is governed by and subject to the laws of the Republic of Singapore, and all disputes will be decided in accordance with the laws of the Republic of Singapore. Void where prohibited by law.

PERSONAL DATA PROTECTION ACT 2012: CCAS aims to comply with the requirements of the Personal Data Protection Act 2012 (“PDPA”) and respects your choices in respect of your personal data. For more information on how CCAS collects, use and/or disclose your personal data please read our Personal Data Protection Policy at