CCAS Contact Centre Awards 2019



                                            MESSAGE FROM THE AWARDS CHAIRMAN


On behalf of Contact Centre Association of Singapore (CCAS), I am pleased to announce the Call for Entry for the 19th CCAS International Contact Centre Awards 2019. 

As a continued process of revamping some aspects of the Awards to ensure enhanced level and quality, we are further fine-tuning it based on valuable feedback from the participants and judges. 

Although the changes made are not massive, the improvements will be covered during the upcoming Call for Entry Briefing at the end of the month. Do look out for the changes and the new award category that will be introduced this year to better cater to participants' job scopes. 

Digitalization remains our focus this year as Contact Centres these days are required to be equipped with the relevant technologies, work processes and more to remain competitive in the global market.  We will be looking at who is the best from the industry and what type of indicative benchmarks we can set for the future.

This year’s Gold Awards winners from the corporate category and manager category will continue to be recognized at the Asia Pacific Level, with the opportunity to compete amongst the winners of the categories from other Asia Pacific countries.

I look forward to your participation in this year’s 19th CCAS International Contact Centre Awards and wish you all the best!  

On behalf of CCAS, I would also like to take this opportunity to wish all of you an early Happy Lunar New Year! 新年快乐!  谨祝新年快乐幸福,大吉大利!!


Andrew Leo
CCAS International Contact Centre Awards Chairman 2019



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