CCAS Contact Centre Awards 2018

 

MESSAGE FROM THE AWARDS CHAIRMAN

 

The Contact Centre Association of Singapore (CCAS) is pleased to announce its 18th CCAS International Contact Centre Awards.

As the previous year, we had shifted our focus to digitization in a conventional Contact Centre. Steps were taken and changes were made from the old and tested ‘Telephone-only’ approach to a more advance medium such as Mobile First Strategies, Chatbots, Artificial Intelligence (AI) and many others. This year, we will continue to strive to focus on these rapid changes that are embracing not just the Contact Centre industry but also other industries like the traditional brick and mortar business.

Look forward to our Call for Entry Awards Briefing this year as there are massive changes in the format and templates as compared to the past years. The Awards format transformation is not only meant to keep ourselves on par with the latest happenings in the Contact Centre Industry to stay relevant, but also to ensure that the bar is raised by pushing the boundaries to exceed your expectations.

Wishing all the best of luck and anticipating your participation in the 18th CCAS International Contact Centre Awards! May we all thrive and grow as an industry and reach an even greater height in 2018!

Andrew Leo
CCAS International Contact Centre Awards Chairman 2018