Angie Tay

Vice Chairman

EVP (Singapore & Thailand)TDCX (SG) Pte. Ltd.

Angie Tay has more than 20 years’ experience in the Contact Centre industry. She started her career as a Customer Service Officer in MobileOne Pte Ltd. Through the years, Angie worked in various roles covering Inbound & Outbound Operations, Digital Transformation, Service Quality, Training, Manpower Scheduling & Forecasting, Process Improvement, Customer Experience and Strategic Management. 

Currently the EVP for TDCX (SG) Pte. Ltd. (formerly known as Teledirect Pte Ltd), holding the responsibility of leading over 2500 TDCX Singapore and TDCX Thailand’s best staff. She brings to the industry with 16 years of BPO experience from designing customer access strategies, inbound customer contact, outbound outreach and all supporting functions of a high performing customer experience centre. 

Angie is a certified COPC Coordinator, as well as a certified Six Sigma Green Belt from Singapore Quality Institute. She is also a member in the Total Defence Awards Evaluation Board 2017 to 2022 and a member of Republic Polytechnic School of Hospitality School Advisory Committee 2018 to 2020.