Andrew Leo

EXCO Member 

CEO, Connect Centre Pte Ltd
 
Andrew Leo an industry veteran with more than 15 years of experience started off as an engineer that supports and assists contact centre staff. Over the years, he have went from solving end-user issues ‘inside’ the contact centre to understanding customers’ frustrations on the ‘outside’.  Seeing and experiencing the differences in views from both sides of the coin have given Andrew a vast range of skillsets and knowledge.
 
Presently, Andrew is the CEO of Connect Centre Pte Ltd that prides itself to be the first contact centre that operates inside and outside the prison helping inmates and ex-offenders. By training inmates as contact centre agents and providing them jobs during their release have given them something to look forward to upon their release and accelerate their rehabilitation process.
 
Through sturdy guidance Andrew has shown that Corporate Social Responsibility (CSR) and professional contact centre services can coexist together.