About Us

The Contact Centre Association of Singapore (CCAS), founded in 1998, is a not for profit, educational organization that focuses on technologies, operational approaches for, and business issues of local and global contact centres. The CCAS offers seminars, round-tables, panel discussions, leading-edge showcases, social events, networking opportunities, and its annual Contact Centre Awards and Regional Contact Centre Industry Symposium.

Corporate Reel

Sponsorship Opportunities

The Corporate Sponsorship Program offers the opportunity for vendors to keep contact centre industry professionals aware of current and emerging technologies. Today, the Association has established itself as a leading contact centre representative and provides a platform to exchange ideas, deliver value and provide knowledge and best practices to the market place.

Our Vision

To deliver value and reach of enterprise-wide customer experience in the contact centre industry through Thought Leadership, Education and Research.

Our Mission

To develop the awareness and professionalism of the contact centre industry in Singapore through Networking, Education and Research.

Objectives

To establish CCAS as a Thought Leader in Asia Pacific region;
To establish Singapore as the hub for quality Contact Centre in the Asia Pacific region;
To achieve government recognition of the Contact Centre Industry as an independent industry;
If you want to know more, please see who are our Committee Members.
You can also contact us here.